Stage 4 Lockdown Update
Following advice from the Victorian Government and the Department of Health & Human Services, Highpoint will remain open and accessible to the community. In line with the latest Government announcements, some of our retailers have temporarily paused their services to help keep our community safe, so from Thursday 6 August only essential stores and services will be open at Highpoint.
- Supermarkets & grocery stores
- Fresh fruit and vegetable and specialty food operators
- Medical services
- Convenience stores
- Freight and logistics
- Home delivery and Click & Collect is permitted
We’ve implemented policies and procedures to ensure our community can move safely through the centre. We have been working closely with the Victorian Government and Department of Health and Human Services following their advice and building on safety measures to ensure we’re doing the best that we can by our customer.
We all have a responsibility to make sure social distancing and increased personal hygiene is adhered to while outside the home. Please visit the Department of Health & Human Services website for the latest government announcements or more information on how to Stop the Spread.
Some of the extra steps we’ve taken here at Highpoint include;
Free Hand Sanitiser:
you’ll find hand sanitser stations at major entry points, near food precincts, and close to bathrooms. These are filled several times a day with alcohol based hand sanitiser.
we have increased cleaning in high traffic areas by specialty COVID trained sanitisation staff. They are working hard to provide a safe and clean environment for our customers. Frequently touched surfaces (eg. hand rails/ lift buttons), food courts, and entrances/ exits are sanitised several times throughout the day with alcohol based sanitiser and disposable paper towels. In addition to this, high frequency visits have been implemented to ensure toilet amenities are cleaned and maintained for public health and safety with additional cleaning processes such as sanitises stream cleaning and floor cleaning using hospital grade disinfected.
increased signage, floor markers, queuing solutions, and supplying retailers with the tools required to manage store capacity numbers are currently in place. We also have trained Security and Guest Services staff patrolling the centre to make sure our customers are following social distancing measures to help keep everyone safe.
we have increased Security Officers throughout the centre who collaborate closely with the Victorian Protective Service Officers to help keep everyone safe.
Events & Activities:
as an additional safety measure, we have postponed all events and activities which may draw crowds to the centre. We have also closed the Kids Play areas in centre following advice from the DHHS.
Supporting Our Retailers:
every Highpoint retailer has been supplied with free signage, educational material, and a retailer portal to keep up to date with centre announcements. We trust our retailers to monitor their store capacity to keep everyone safe.
Pop Up COVID Testing Site:
as a community service, we have partnered with the Victorian Government & the DHHS to host a drive through COVID-19 Testing Site at Highpoint. Please note that you must return home after being tested. For more information click here
Here is what you can do to help Stop the Spread;
Wear a Face Covering:
everyone must wear a mask or face covering when they leave their home unless an exception applies. More details about this rule can be found on the Department of Health and Human Services Website
wash your hands before you leave and when you return home and be sure to keep at least 1.5 meters between yourself and others. Do not go out if you are unwell, unless it is to get tested after which you must go straight home.
We’ll continue to work with the Department of Health & Human Services, the Victorian Government, and our retailers to monitor the situation so you can continue to access essential products and services.